Terms & Conditions

By submitting an order to AAI GRAINS AND FOOD SUPPLIES, you are making an offer to purchase products on these terms and conditions. We reserve the right to accept or reject any order at our discretion.

All orders are subject to verification and availability. Prices are subject to change without notice, though prices will remain fixed at the time of order confirmation.

Bulk orders and wholesale inquiries may require additional verification and may be subject to custom terms. Please contact us for bulk order details.

Payment Methods: We accept bank transfers, mobile money payments, and direct payments. Payment instructions will be provided at checkout or upon request.

Payment Timing: Payment is required before order processing and shipment. Orders will not be shipped until payment is confirmed.

Invoicing: We provide detailed invoices for all orders. For wholesale and bulk orders, we can offer invoicing terms—please contact us to discuss.

Pricing: Prices are quoted in Nigerian Naira (NGN) unless otherwise stated. Bulk orders may qualify for volume discounts.

Shipping Timeline:

• Metro delivery (Lagos, Kano, Abuja): 1-2 business days
• Regional delivery (other states): 3-7 business days
• Bulk and custom orders: Timeline upon agreement

Delivery Address: Orders will be delivered to the address provided at checkout. Please ensure the address is complete and accurate.

Risk of Loss: Products are your responsibility once delivered. We recommend inspecting goods immediately upon receipt.

Shipping Insurance: Available upon request for additional cost. Contact us for shipping insurance options on high-value orders.

Product Quality: All products are inspected before shipment. If you receive damaged, defective, or incorrect items, contact us immediately.

Return Period: Returns must be reported within 48 hours of delivery. After this period, we cannot guarantee replacement or refund.

Return Conditions:

• Products must be in their original, unopened condition
• Perishable items may not be returnable after opening
• Partial orders may be subject to restocking fees

Return Process: Contact us at +234 808 549 4261 or via WhatsApp at +234 701 694 6701 to report damaged or incorrect items. We will arrange pickup and replacement or refund.

Refund Timeline: Approved refunds will be processed within 7-10 business days of return inspection.

We provide detailed product descriptions, specifications, and quality information on our website. Specifications are accurate to the best of our knowledge at the time of posting.

Minor variations in appearance, color, or weight may occur due to natural product variations. We strive to provide consistency, but slight differences do not constitute defects.

For specific product questions or concerns, please contact us before ordering.

Limited Warranty: We warrant that all products meet the quality standards described on our website and are fit for their intended purpose.

Limitation of Liability: AAI GRAINS AND FOOD SUPPLIES shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use our products.

Food Safety: While we maintain strict quality standards, AAI GRAINS AND FOOD SUPPLIES is not liable for food-related illnesses if products are mishandled, improperly stored, or consumed past their expiration date.

Bulk and wholesale orders are subject to additional terms and conditions. Volume discounts apply to qualifying orders.

Custom orders, private labeling, and special requests can be discussed. Please contact us at +234 808 549 4261 for wholesale inquiries.

Minimum order quantities and lead times may apply. We will provide a formal quote with all terms for bulk orders.

All content on this website, including logos, product descriptions, images, and branding, is the intellectual property of AAI GRAINS AND FOOD SUPPLIES. Unauthorized use is prohibited.

You may not reproduce, distribute, or transmit any content from our website without express written permission.

Your personal information is collected and used to process orders, provide customer service, and communicate updates. We protect your data and do not share it with third parties without your consent.

For questions about how we handle your data, please contact us.

These terms and conditions are governed by the laws of Nigeria. Any disputes shall be resolved through negotiation and, if necessary, through legal proceedings in Nigeria.

We encourage customers to contact us directly to resolve any issues before pursuing formal legal action.

We reserve the right to modify these terms and conditions at any time. Changes will be posted on this page, and the effective date will be updated. Your continued use of our services constitutes acceptance of updated terms.

For questions about these terms, order disputes, or clarifications, please contact us:

• WhatsApp: +234 701 694 6701 or +234 704 640 7493
• Phone: +234 808 549 4261
• Address: No. 40 Sharada Phase 3, Kwanar Ganduje, Kano State, Nigeria
• RC Number: 7416621